Support
A person reads everything sent to these addresses. There is no ticket robot.
Contact us
Pick the address that matches what you need — it goes to the right place faster.
- General support and bug reports
- support@dailyplus.app
- Anything about using the app, a feature behaving oddly, or a problem with a purchase.
- Privacy, data access and deletion
- privacy@dailyplus.app
- Any of the rights in the privacy policy, including export and erasure requests.
- Security vulnerabilities
- security@dailyplus.app
- Please follow the disclosure policy rather than opening a public issue.
What to expect
We aim to reply to support mail within 3 business days, and to privacy requests within one month as the GDPR requires. Security reports are acknowledged within 3 business days and triaged within 7.
Reporting a problem
The more of this you can include, the faster it gets fixed — the first three matter most.
- What you did, what you expected, and what happened instead.
- The app version and your device and OS version (Settings → About shows all three).
- The request identifier, if the app showed you an error containing one.
- A screenshot or a screen recording, if the problem is visible.
- Whether it happens every time or only sometimes.
Please do not send health data, photos of documents, or anything else sensitive in a support email. We do not need it, and email is not a secure channel for it.
From inside the app
Settings → About → Contact support opens a message that already contains your app version, platform and locale, so you do not have to look them up.
Common questions
- Do I need an account?
- No. Daily+ works completely without one. An account adds sync across your devices, household sharing, and the server-side AI features.
- Does it work offline?
- Yes, entirely. The database is on your device, so logging, calculations, reminders and the bundled libraries all work with no network. Only sync, sharing and AI need one.
- Does it read Apple Health or Health Connect?
- Yes, both, in both directions, and only for the categories you allow. Revoke the permission in your device settings and reading and writing stop immediately.
- Where is my data?
- In a database on your phone. It only leaves the device if you turn on sync, share something with a household, or use an AI feature. Server-side data is hosted in the EU.
- How do I cancel a subscription?
- In your Apple ID or Google Play subscription settings — not in Daily+, because we cannot cancel a store subscription for you. Deleting the app does not cancel it.
- I paid but Premium is not showing.
- Use Restore purchases in Settings. A subscription belongs to the store account that bought it, so it will not appear if you are signed in to a different Apple ID or Google account, and an iOS purchase cannot be restored on Android.
- Can I get my data out?
- Yes, on every plan, at any time. The app has a local export. If you have an account, you can also ask us for everything held server-side.
- How do I delete my account?
- From Settings → Privacy in the app, or by writing to us. The account deletion page explains exactly what is removed and when.
- What languages does the app speak?
- English, Romanian, German, Spanish, French, Italian and Brazilian Portuguese — the app and this site both. The legal documents are the exception: binding text has to be drafted and reviewed in a language rather than machine-translated, so a document that is not yet in your language says so on the page and tells you which language it is in.
- Which platforms are supported?
- iOS and Android. There is no web version of the app itself — this site is the marketing, legal and support site.